Job Title:  Shelter Director Reports To: Chief Operating Officer Department: Shelter Services FLSA Status: Exempt BridgeWay Youth Shelter Program Summary: YES to YOUTH – MCYS BridgeWay General Residential Operations Shelter is a shelter designed to provide shelter, food, social activities, and clothing to young people ages 10-17. Our main goal is to provide safety to young boys and girls who may be new to the child welfare system and find themselves homeless. Our shelter also offers a 21-Day Community Placement program that provides respite for families struggling with crises and are working through our Counseling program to resolve family conflict in positive ways. While at Bridge Way, youth have all of their physical and emotional needs met. They are given access to medical, vision, and dental care, and mental and behavioral health care. They are enrolled in school and encouraged to participate in extracurricular activities, life skills education, part-time jobs, and community service projects. We promote healing from trauma with our residents, and we support our residents in their goals and attainment. Summary of Position: The Shelter Director will work directly with the Chief Executive Officer and Chief Operating Officer and is primarily responsible for program oversight and leadership. The Shelter Director is the de facto day to day face of the operation and must be available to the executive leadership and staff as needed. He or she ensures overall regulatory compliance, and operations of the BridgeWay General Residential Operations Youth Shelter program in accordance with policy and protocols established by the CEO and Board of Directors. The Shelter Director will also provide supervision and guidance to residential staff ensuring that policies and procedures are upheld in accordance with state and federal regulations. Reporting to the Chief Operating Officer, the Shelter Director will lead, manage and ensure operational excellence for the YES to YOUTH - MCYS BridgeWay General Residential Operations Youth Shelter. The 24 hour, seven day-a-week shelter will be under the daily guidance of the Shelter Director. With a hands-on management style, the Shelter Director will lead in the development of residential team members and maintain the safety, security and development toward self-sufficiency for all YES to YOUTH - MCYS residents during their time of stay. Solution focused, motivational and composed the Shelter Director will have a working knowledge of domestic violence and its underlying causes and will use that understanding to promote the self-sufficiency of residents and the mentorship of the residential staff. This leader will also oversee successful audit results and adherence to all compliance requirements and organizational policies. Essential Duties and Responsibilities include the following, but other duties may be assigned: ●Provide overall leadership of the BridgeWay General Residential Operations Youth Shelter. ●Direct supervision of administrative staff, supervisors, and residents. ●Provide leadership and oversight in planning, directing and scheduling the operations and activities of the 24/7 residential program. ●Responsible for ensuring 24/7 coverage of intake/placement. ●Serve as the agency’s primary Child Care Administrator, and in that capacity, make decisions regarding admissions and discharges to the program. ●Report on staffing needs and program status to Executive Leadership when required. ●Identify on an ongoing basis goals and objectives that support program enhancement and improvement of efforts. ●Identify program needs and promote continuous quality improvement through regular evaluation and assessment processes. ●Ensure adequate program safety and supervision for our residents. ●Work to create a shelter culture among residents that is safe, respectful and inclusive. ●Work directly with Executive Leadership to ensure programs are building and supporting positive work environments and a healthy culture. ●Provide crisis intervention, supportive sessions, assist with goal attainment and provide personal advocacy to aid in survivor healing and increase in self-sufficiency. ●Develop and implement programming that is evidence based and trauma informed. ●Oversee program staff supervision and disciplinary procedures including recruitment, hiring and terminating program staff. ●Assist in training when required and help coordinate weekly staff meetings. Provide suggestions and program development and growth based on previous experience. ●Provide training, one-on-one supervision, professional development and evaluation of program staff. ●Ensure all program staff 90 day and Annual Evaluations are completed and include honest and fair feedback. ●Work directly with program leadership in order to ensure program compliance with state and federal regulatory authorities. ●Work collaboratively with administrative staff and Resident Advisor supervisors to ensure quality response to grants, funders, federal and state regulators. ●Responsible for accurate program record keeping and regular review of resident and personnel files. ●Ensure all reportable events are documented and reported appropriately. ●Maintain records for contract and regulatory compliance. ●Develop, implement and monitor policies and procedures for residential program operations. ●Maintain the shelter program in accordance with Department of Family and Protective Services (DFPS) minimum standards. ●Ensure all grant and contract standards are met to include reporting requirements, output and outcome measures and staffing requirements. Maintain bed days at a level that ensures financial viability. ●Maintain a clean and orderly campus. ●Develop and manage the residential budget in collaboration with the Accounting Department. ●Create systems to maintain detailed and accurate records and appropriate documentation for funders including data reports and client outcomes. ●Work closely with other members of the agency’s Leadership Team to advance not only Shelter Services but also all agency programs for the benefit of the agency’s clients. ●Serve as the BridgeWay Emergency Shelter ambassador including coordinating and participating in outreach and fundraising activities, greeting donors and guests and collaborating with other service providers and referral sources. ●Teach, model, practice, support and articulate agency mission, vision, values and quality assurance practices. ●Develop and maintain community, governmental and other public and private resources and relationships and actively participate in professional organizations. ●Create and communicate a program vision that is supported internally at all levels and meets external expectations. ●Work to ensure volunteer engagement. ●Perform other job-related projects and activities as requested or directed by the Chief Operating Officer. Minimum Education and Training: ●Preferred Master's degree in human service-related field and at least two (2) years of management/supervisory experience in a residential child care setting ●Required Bachelor's degree or equivalent experience with at least five (5) years of full-time child care or related work experience, three (3) years of which is in a management/supervisory capacity in a residential child care setting. ●An active Licensed Child Care Administrator (LCCA) License or meet state licensure requirements for a Licensed Child Care Administrator (LCCA) License within 6 months of hire ●Experience with fiscal management and budgeting. Knowledge, Skills, and Abilities: ●Good oral and written communication skills ●Good computer skills (Word, Excel, Power Point, etc.) ●Ability to connect with youth while maintaining appropriate boundaries and being a positive role model. ●Must possess demonstrated leadership success. ●Thorough knowledge of domestic violence/sexual assault related issues. ●Carries an empowerment philosophy. ●Skilled at crisis intervention, conflict resolution and problem solving. ●Excellent listening, verbal, and writing, coaching and training skills. ●Ability to work a flexible schedule including evenings, weekends, and holidays. Benefits: YES to YOUTH - MCYS offers a generous benefit package for full-time employees including: ●Health insurance ●Dental insurance ●Vision insurance ●Flexible Spending Account ●Life insurance ●403(b) matching contributions ●Paid Holidays ●Paid time off ●Sick Leave ●Jury Duty Pay ●Bereavement Leave ●Mileage Reimbursements ●Working alongside a great group of passionate people and so much more! YES to YOUTH - MCYS is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, gender identity, gender expression or other marginalized identities. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. All Staff Must: ●Adhere to the Social Work Code of Ethics and protect client confidentiality. ●Promote and demonstrate appropriate respect for cultural diversity among co-workers and all work related contacts. ●Attend work regularly in accordance with agency leave policy. ●Maintain valid Texas Driver’s License and Automobile Insurance. ●Obtain and maintain current CPR and First Aid Certifications. ●Maintain required training hours as per licensure and/or agency policies. Position Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ●This job requires a high degree of mental and physical effort due to considerable interruptions and/or frequent changes of activity or workloads during a typical day. ●This position will require the Shelter Director to work a flexible schedule in order to meet the needs of the program. ●Generally, work takes places indoors, but at times, the Shelter Director will be asked to be outside participating in activities with fellow employees and/or clients. ●Throughout the calendar year, the Shelter Director is expected to rotate on-call duties. This will require the Shelter Director to carry a cell phone and be readily accessible during the on-call time. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; stand; climb stairs; sit; use hands to use or handle office tools and equipment, including telephone and computer; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus for work with computers and peripheral vision and depth perception for driving.